GENERAL TERMS AND CONDITIONS OF THE WINE ESTATE
A.) TERMS OF DELIVERY
We deliver within the EU (for orders outside of the countries specified by us, please contact us with regard to the shipping costs)
Minimum order quantity
The smallest order quantity is 12 bottles. A minimum order value is not stipulated. Individual tasting cases are possible with all products.
Delivery and packaging
The delivery of the goods takes place in boxes via post, rail or freight forwarders. If necessary, the bottles are repackaged in special shipping cartons.
In order to enable a smooth delivery process, please make sure that the goods can actually be delivered to you.
If you are not at home personally, you may also provide the address of a neighbour or your workplace as a delivery address.
The additional charge for freight and packaging depends on your order quantity (purchase value in euros).
Your shopping cart shows the respective amount due.
If you change the order quantity, please click on “Update shopping cart” afterwards in order to recalculate the final price.
Terms of delivery
In the event that the ordered goods are not available, we reserve the right to provide a service of equivalent quality and price.
In the event that the ordered goods are not available, we reserve the right not to make a delivery.
Any payments already made shall then immediately be reimbursed. As a rule, we usually inform you in these cases.
Complaints and returns
If the delivered goods have transport damages, please ask the supplier to confirm this immediately in writing (no special form required).
Get in touch with us within 48 hours, and please refrain from returning the goods until this point.
B.) TERMS OF PAYMENT
Pay easily with Paypal – no matter if you already have an account or not. The payment is made immediately using the highest security standards. We as the retailer do not receive your credit card number and cannot debit any further amounts from your account.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: Germany and Austria.
- Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria – Germany.
The payment methods Pay in  days, Slice It are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
C.) OTHER TERMS OF PURCHASE AND DELIVERY
Entry into force of the purchase contract
The purchase contract enters into force with the online order of the purchaser and our order confirmation, which we send in the regular way via email.
All prices are final prices in EUR including the respective VAT applicable in Austria. The prices at the time of ordering shall apply.
The depictions of the bottles do not always correspond to the current vintages available for delivery. In the event that a vintage year is sold out, we reserve the right to deliver the respective following vintage year.
Complaints regarding condition, completeness and accuracy can only be taken into consideration if submitted within one week. The crystallisation of tartrates is a natural process and thus does not represent cause for complaint.
All offers are non-binding and are subject to the goods being unsold. The quoted prices are binding until updated. Subject to changes in price and misprints.
The goods remain our property until payment is made in full.
This version of the General Terms and Conditions applies as of: 1.12.2018
GENERAL TERMS AND CONDITIONS OF THE HOTEL
SHORT STAY FEE
For 1 night, we charge an additional fee of EUR 8.- per person.
For stays of up to 3 nights, we charge an additional fee of EUR 6.-
per person per day.
Discounts for children with two full-paying adults from 4 nights
Children from 0 – 2 stay for free
Children from 3 to 6 staying in the parents’ room receive a 75% discount.
Children from 6 to 12 staying in the parents’ room receive a 50% discount.
Fee for dogs per day: EUR 6.-
You may settle your hotel invoice in cash or using an EC card (bank card for cash dispensers).
MISCELLANEOUS & TERMS OF BOOKING
All prices include a breakfast buffet; the half board includes a 3-course menu in the evenings. All rooms are equipped with a shower, toilet, cable TV, telephone, air conditioning, minibar and hair dryer. You may use our infrared cabin/sauna free of charge. All prices include taxes, duties and local taxes, and in the period from 1. 3. 2018 through 30. 10. 2018, prices also include the Neusiedler See Card. On the day of your arrival, your rooms are available from 3pm onwards; upon your departure, we request that you vacate your room by 11am at the latest. If the stay is cancelled within the last month before the start of the stay, we reserve the right to charge a cancellation fee. The provisions of the Austrian hotel regulations apply.
Upon publication of this new price list, all previous prices lose their validity.
Subject to printing errors, changes in price and in the offer.
As of: January 2018